Business process automation (BPA) is the use of software to automate repeatable, multistep business transactions that help a business reach a specific goal. BPA can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. BPA solutions are complex, connected to multiple enterprise information technology (IT) systems, and tailored specifically to the needs of an organization. BPA can also incorporate artificial intelligence (AI) and machine learning technologies to better interpret unstructured data and interact with user needs.

As a digital agency, we offer BPA as one of our services to help you optimize your workflows and operate more efficiently. We can integrate applications, restructure labor resources, and use software applications throughout your organization. We can also deploy robotic process automation (RPA) to automate specific repetitive tasks that humans take, such as copying and pasting data into a field. We use Microsoft Power Automate as our BPA toolset, which allows us to create consistency with business process flows and guide everyone through multistep processes. Whether you need to automate a customer purchase order, a loan application, a data entry, or an employee onboarding, we can help you with our BPA service.